Terms and Conditions

By accessing or using our Website, placing an order, or creating an account, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Website.

1. Use of the Website

• You agree to provide accurate, current, and complete information when placing orders or registering.
• We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

2. Products and Medical Disclaimer

Our Website offers medical instruments, devices, and related supplies (collectively “Products”). Important Medical Disclaimer: The information, descriptions, images, and content on this Website are provided for informational and educational purposes only. They are not intended as medical advice, diagnosis, treatment recommendations, or a substitute for professional consultation with a qualified healthcare practitioner or physician.

All Products must be used strictly in accordance with their intended purpose, manufacturer’s instructions, and under the supervision of a licensed medical professional where required. You assume full responsibility for the proper selection, use, storage, and application of any Product purchased. We are not liable for any injury, harm, or damage resulting from misuse, improper handling, or use without proper training or authorization.

Certain Products may be regulated medical devices under the Medical Devices Rules, 2017  or equivalent laws in your jurisdiction. We only sell Products that comply with applicable regulatory requirements to the best of our knowledge.

3. Orders and Pricing

• All orders are subject to acceptance and availability.
• Prices are listed in [USD] and are subject to change without notice. Taxes, shipping, and handling fees will be added at checkout.
• We reserve the right to cancel or limit any order, including orders that appear fraudulent or from resellers without prior approval.
• Payment must be made in full at the time of order via approved methods (e.g., credit card, bank transfer, cash on delivery where available).

4. Shipping and Delivery

• Delivery times are estimates only and not guaranteed. Risk of loss or damage passes to you upon delivery to the carrier.
• You are responsible for providing a correct and complete delivery address. Additional charges may apply for re-delivery.
• For regulated medical devices, you may need to provide proof of professional qualification or business license upon request.

5. Returns, Refunds, and Warranty

Due to the nature of medical instruments (hygiene, safety, and regulatory reasons), most Products are non-returnable and non-refundable unless:

• The Product is defective or damaged upon receipt (must be reported within [e.g., 7 days] with clear photos and proof).
• We approve the return in writing.

Exceptions:

• Sterile or single-use items are strictly non-returnable once the packaging is opened.
• Custom or personalized instruments are non-returnable.

Warranty (if any) is provided solely by the manufacturer. We pass through the manufacturer’s warranty where applicable. Our liability under any warranty is limited to repair, replacement, or refund at our option.

6. Product Compliance and Regulation

• By purchasing, you confirm that you are authorized (as a hospital, clinic, licensed practitioner, or authorized distributor) to buy and use the Products.
• We may require verification documents for certain high-risk or Class C/D medical devices.
• You agree to comply with all local laws regarding storage, use, resale, and disposal of medical devices.

8. Intellectual Property

All content, logos, images, and product descriptions on the Website are our property or licensed to us. You may not copy, reproduce, or use them without written permission.

9. Prohibited Conduct

You agree not to:

• Use the Website for any unlawful purpose
• Resell Products without our prior written consent (especially regulated devices)
• Misrepresent your identity or authority to purchase medical instruments

10. Privacy

Your use of the Website is also governed by our Privacy Policy [https://perveenmedicalsupplyllc.com/privacy-policy/]. We collect and process data in accordance with applicable Pakistani laws.